All products that consist of four or less DHL parcels can be returned within the 8 week return period via our online returns portal.
Products that contain more than four DHL parcels or that were delivered by a courier agent should be returned together with our customer service:. help + contact
Damage in transit caused by inadequate packaging may result in costs. Therefore, please use the original packaging or a comparable packaging for the return shipment. For some products, we can also provide empty packaging by arrangement.
Download return form [PDF]
You will find many answers in our new self-service area:
I hereby give my consent for Teufel to send me their newsletter containing the following services:
Processing of data is based on my consent as laid out in article 6(1)(a) GDPR. I may revoke my consent at any time with immediate effect by clicking a link in the newsletter or sending an email to unsubscribe@teufel.de. I can disable correlation with tracking data by deactivating the corresponding categories in Data Settings.
Further information on data processing can be found in Teufel’s privacy policy, which can be found at privacy notice.