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Privacy policy

We process your personal data exclusively in accordance with applicable law, in particular the European General Data Protection Regulation (GDPR) and the Federal Data Protection Act (FDPA, new version). The following information explains how we handle your personal data.

A. Overview

1. Responsible authority and data protection officer
This privacy policy applies to data processing by Lautsprecher Teufel GmbH, Budapester Straße 44, 10787 Berlin (hereinafter referred to as "Teufel").

Teufel’s data protection officer is
Mr Mario Arndt,
DEUDAT GmbH, Zehntenhofstr. 5b, 65201 Wiesbaden
Tel.: +49 611 950008-32
Fax: +49 611 950008-5932
E-mail: kontakt@deudat.de

2. Our data protection officer is always available for any questions or suggestions about data protection.

3. Personal data
Personal data is any data that is directly or indirectly attributable to you or that can be attributable to you.

4. Purposes
We process this data primarily for two purposes: the fulfilment of the contract and marketing purposes (advertising, newsletters, analysis of our website and your use). We will not sell or otherwise market your personal information to third parties.

5. Your rights
It’s your data! You have various rights in relation to your data that you can assert against us. We clearly signpost these to you in the relevant places. An overview of your rights can also be found here.

6. Your protection
Our entire web presence, i.e. all forms in which you enter data, the ordering process and other functions, are secured by SSL (Secure Socket Layer). This widely used system for protecting data transmissions (this is also used in online banking) guarantees secure and reliable handling of your data. You can recognise an SSL connection by the "s" at the beginning of the http or by a lock icon on your browser. We also use other suitable technical and organisational measures to protect your personal information.

7. Your contact with us
If you contact us by e-mail or via a contact form, the personal data you provide will be automatically stored. This data, which you voluntarily transmit to us, is stored for the purpose of processing your request or for relevant communication.

B. Data processing and purposes | Basic principles and legitimate interests | Receiver

1. Using our website
When visiting our website, information is automatically sent from your device to our servers and applications and stored in a so-called log file.
The information is as follows:

  • Browser/browser version; operating system, name of your internet provider
  • Website, application that brought you to us
  • Your device’s IP address
  • URL and name of the site visited
  • Date and time of the server request

This data is processed to provide the technical basis for your connection to the website, the proper display of the website on your device and an evaluation of the system’s security and stability. Our legal basis for processing the IP address is therefore our legitimate interest, according to Art. 6 (1) lit. f GDPR. For the above reasons, the log files are deleted after 6 months.

Google Web Fonts
For consistent presentation of fonts, our sites sometimes use so-called Web Fonts provided by Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA ("Google"). When you visit a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.
To do this, the browser you use must connect to Google's servers. As a result, Google learns that our website has been accessed via your IP address. The use of Google Web Fonts is in the interest of a consistent and attractive presentation of our online services. This constitutes a legitimate interest within the meaning of Art. 6 (1) lit. f GDPR. If your browser does not support Web Fonts, a default font will be used by your computer.
More information about Google Web Fonts can be found at https://developers.google.com/fonts/faq and in Google's Privacy Policy: https://www.google.com/policies/privacy/.

2. Contract initiation and execution
Teufel sells products in distance and over-the-counter retail. To execute contracts, we will process personal data that you send to us for the purpose of the purchase and its execution. For this, the following data is processed:

  • Name, surname
  • Billing and delivery address
  • E-mail address
  • Payment information
  • If appropriate date of birth
  • If appropriate telephone number

2.1 We process this data on the basis of Art. 6 (1) lit. b GDPR for the performance of a contract. With regard to your e-mail address, we are obliged to process it in order to send you an order confirmation (Art. 6 (1) lit. c GDPR). In addition, your e-mail address will be forwarded to our service provider Parcellab GmbH. This will inform you by e-mail about the shipping status of your delivery. The processing of your e-mail address for this purpose is based on Art. 6 (1) lit. b GDPR. In addition, we store your IP address for an initiated order. This processing is based on our legitimate interest in protecting us against internet fraud, Art. 6 (1), lit. f GDPR. We delete the IP address for your order after 6 months.
For the shipment of the ordered goods, we transmit name, delivery address and if necessary your telephone number to our logistics service providers and also transport service providers. The telephone number is required for the transport service provider’s coordination with you. For the handling of repairs we give your name, address and contact details to our service provider Minitec GmbH. In both cases, the processing of your personal data is to process the contractual relationship with you, in accordance with Art. 6 (1) lit. b GDPR.

If you create a customer account, we process the above data to create your customer account. The legal basis for this is your given consent (Art. 6 (1) lit. a GDPR). You can withdraw your consent to this at any time with effect for the future by e-mailing unsubscribe@teufel.de.
Once the processing of the contract and the purchase price payment are completed, your data will be blocked from further use and deleted after the relevant tax and commercial regulations expire, unless you have explicitly consented to the further use of your data, e.g. for sending our newsletter (see also E-mail and Newsletter).

2.2 Payments
For all payment methods, except payment in advance, we must forward the information required for payment to the payment service providers. This is done exclusively for the fulfilment of the contract, Art. 6 (1) lit. b GDPR.


3. Customer service and support
In order to provide you with the best possible customer service before, during and after the order, we use the Zendesk platform’s services. Operator is Zendesk Inc, 1019 Market Street, San Francisco, CA 94102 USA. Zendesk aggregates various processes (e-mail, telephone) to a customer so that the previous history is clearly available to us for consultation. If you contact our customer service, these entries will be stored with your request in Zendesk. The processing of your data for these purposes is based either on Art. 6 (1) lit. b or lit. f GDPR, we comply with our contractual obligations, for example, under the guarantee, or we process your data with Zendesk for the traceability and documentation of processes, for the clarification of issues and for the internal evaluation and improvement of our service, in each of which we have a legitimate interest. Zendesk contractually assures us that your personal data will be stored within the EU. However, it is conceivable that parts of this data will be transferred to the USA for service and support purposes commissioned by us from Zendesk. Zendesk is a participant in the so-called EU Privacy Shield. We also signed a standard data protection clause agreement with Zendesk in accordance with Art. 46 GDPR. In addition, Zendesk is one of the few software vendors in the world to introduce so-called Binding Corporate Rules company-wide (available at: https://d1eipm3vz40hy0.cloudfront.net/pdf/ZENDESK%20-%20BCR%20Processor%20Policy.pdf) which were approved by the EU Commission, Article 47 GDPR. For more information about data privacy at Zendesk, visit https://www.zendesk.com/company/customers-partners/privacy-policy/ The data is stored as long you do not object to its storage.

4. Blog’s comments function
It is possible to comment on our blog posts. The entered data and the comment are stored by us. The data processing is only for the purpose of publishing the comment. The specified e-mail address will not be published, but may be used only to contact you regarding questions or support and at your request. We store your IP address with your entries in order to be able to pursue unlawful or such posts that violate the rights of third parties and to serve our interest in prosecution and enforcement. The legal basis for this processing is Art. 6 (1) lit. f GDPR. The log files are automatically deleted after 6 months.

5. Data processing by and with cookies
Cookies are used on our websites. Unless specified in more detail in the following statements, we use cookies for statistical purposes and for such purposes that should make our websites convenient for you to use. These cookies also allow us to optimise our shop and improve our promotional approach. Insofar as these cookies process personal data and no other statements are made below, cookies are used on the basis of Art. 6 (1) lit. a GDPR

We use various types of cookies. The cookies set on our websites can be classified as session cookies and temporary cookies in terms of their lifetime.

Session cookies: These cookies will be deleted after your browser program is closed.
Temporary cookies: Depending on the cookie’s purpose, its lifetime may be between 24 hours and several years.

A further classification of the cookies can be made according to their purpose. This is how we distinguish between technically necessary cookies, analysis cookies and advertising cookies.

Not all cookies set on our websites are set by Teufel. So a further distinction for cookies must be made between first-party cookies and third-party cookies. The latter are set by Teufel's partners and perform tasks that are intended to provide certain services for us on our websites. More detailed information on the partners and the processing carried out can be found below in the text.

You can prevent the setting of many of the cookies described here and in our Cookie Guidelines. You can also tell your browser through its settings which cookies you would like to accept in principle. You can also delete all cookies after each session. More information can be found here: Cookie Guidelines.

6. Competitions
If you participate in our competitions, we process your data provided for this purpose only to conduct the competition. Depending on the competition’s form, this includes a prize notification or a message that you did not win. Your data will be deleted after the competition is ended, unless you have, for example, consented to receive the newsletter. If you receive a prize from us and this must be sent to you, we use your data for these purposes as well and pass the data on to shipping service providers. The data processing for our competitions is based on Art. 6 (1) lit. b GDPR.

For the technologies below under 7 and 8 you can also use our cookie page and disable the various technologies with future effect, in addition to the objection or opt-out options of the individual providers and technologies mentioned in the texts.

7. Web tracking
We use web tracking or web analysis tools to evaluate your use of our website. Web-tracking technologies are technologies that aggregate site visits into statistical data, allowing us to see how visitors use our websites. We use this data to make our websites user-friendly, to measure reach and to conduct market research. In doing so, we make sure that the tools used, which perform the data processing as our contract processors only according to our instructions, do not merge the collected data about your website visits with personal data. Your IP address will only be stored in a truncated and therefore anonymous form, if it is stored at all. It is important to us to optimise our websites and to collect statistical data on their use. We base the data processing regarding web tracking on your consent according to Art. 6 (1) lit. a GDPR.
The data will be deleted as soon as it is no longer necessary for the purpose of its collection or if you have objected to its use.

a. Google Analytics
We use Google Analytics and do so on the basis of Art. 6 (1) lit. a GDPR for the evaluation of usage behaviour on our website. Google Analytics is a web analytics service provided by Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA ("Google"). Google uses cookies on this website for this web analytics service. The information generated by the cookie about the use of our online offer by the users is usually transmitted to a Google server in the USA and stored there. Google will use this information on our behalf to evaluate the use of our online offer by users, to compile reports on the activities within this online offer and to provide us with other services related to the use of this online offer and internet usage. In this case, pseudonymous usage profiles of the users can be created from the processed data. The data will be deleted after 14 months.
By enabling IP anonymisation on this website, the IP address will be truncated prior to transmission within the member states of the European Union or other signatories of the Agreement on the European Economic Area. The full IP address will only be sent to a Google server in the USA and truncated there in exceptional cases. The anonymised IP address provided by your browser will not be matched with other data by Google within the scope of Google Analytics.

You can prevent the storage of cookies by setting your browser software accordingly; in addition, you may also prevent Google’s collection of data generated by the cookie and by your use of the online offer as well as Google’s processing of this data by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=en.
As an alternative to the browser plug-in, you can click on this link to prevent the collection by Google Analytics on this website in the future. This stores an opt-out cookie on your device. If you delete your cookies, you must click the link again. You can find more information about data protection in connection with Google Analytics here.

b. Webtrekk
In order to collect statistical data on the use of our website and to optimise our content accordingly, we use the services of the company Webtrekk GmbH, Robert-Koch-Platz 4, 10115 Berlin (www.webtrekk.de). Webtrekk GmbH is certified by TÜV Saarland, ISO and eprivacy. The processing of tracking data was checked for data protection compliance and data security in an audit of Webtrekk on site in Berlin and at the hosting location. The following data is collected:

  • Browser type/version,
  • Browser language,
  • Screen resolution,
  • Clicks,
  • Cookies in/out,
  • Colour depth
  • Operating system used,
  • Javascript enabled,
  • Java in/out,
  • Referrer URL,
  • IP address (The IP address will not be saved, it is only used once for the purpose of geolocalisation (up to city level) and then deleted.),
  • Time of access,
  • Request (file name of the requested file),
  • Anonymised form content (e.g., whether or not a phone number has been provided).
  • Information about your orders: purchased products, order value, order time stamp, order ID, delivery city, delivery country
  • City, country, region, internet provider

Anonymous usage profiles are formed from the data, which then form the basis for web statistics. Direct personal reference is not possible at any time. The collected data will not be merged with the user's pseudonym without their consent.

The data collection and storage by Webtrekk can be objected to at any time with effect for the future. Please visit the following link: Link

12. Data processing for Holist
Holist uses an app provided by our partner Linkplay Technology Inc. The app’s data protection statement can be found at: http://linkplay.com/privacy-policy/

13. Data processing via voice-controlled devices Some of our devices are voice-controlled (e.g. via the Alexa voice service from Amazon Europe). The voice service providers will process personal data when the voice-control function is activated. The processing of personal data is necessary for the seamless functioning of the voice control or direct control functions. Please check with the relevant provider to learn more about the scope and legal basis of data processing and the terms of use for the respective voice service.

Our company, Lautsprecher Teufel, does not have remote access to the voice and audio signals after activation of the respective voice service. The ambient noise is only stored locally in the device buffer memory for a few seconds as an infinite loop and is constantly overwritten with new ambient noise. Voice and audio signals will only recorded when the device detects an activation command for the respective voice service. The recording will be stored in a software solution of the respective voice service provider and processed exclusively by that provider. Our company does not have access to any of the voice and audio recordings. The data is processed in the sole responsibility of the respective voice control provider (e.g. Amazon). Please check with the relevant provider with respect to the scope, purposes and legal bases of the data processing.

Our partner Linkplay Technology Inc. will also process personal data that is collected by the voice-controlled devices. The relevant data protection statement can be found at: http://linkplay.com/privacy-policy/ Our company does not have access to these data.


C. Data processing for Teufel Streaming

If you use a streaming device from us (Teufel Streaming, or formerly Raumfeld), data from the devices or the corresponding app about the devices’ use will be processed. The processed data is:

  • Device type,
  • Device ID,
  • Device version
  • Installation ID (which devices are associated),
  • Device addresses (IP), these are stored only in anonymised form

We use this data for various purposes. The data is a prerequisite for the functioning of the product: the app must recognise the devices, the devices must recognise each other and "know" which network they are in. Because finding devices on local networks is not always reliable, Teufel Streaming devices use a database to find each other. Furthermore, the data will be used to assign the appropriate updates to a device and to provide you with important technical information regarding the music services you use. The basis of this data processing is therefore Art. 6 (1) lit. b GDPR.

In addition, we also process the data provided to optimise our products and our support. Conclusions about you as a person are not possible. This processing is based on our legitimate interest to further develop our products, to correct errors and also to create usage statistics and is therefore based on Art. 6 (1) lit. f GDPR. The data will be deleted as soon as it is no longer necessary for the purpose of its collection.

If usage data is passed on to third parties, this will only be done in anonymous and aggregated form. Your data will be encrypted over the internet using HTTPS.

Music services
Services without registration
You can use certain music services from an app without registering with the provider. The responsible authority for the collection, processing and use of the personal data when using these music services is the respective music service provider and not Teufel. Please refer to the privacy policy of the respective provider:

Services with registration
For the use of the services TIDAL, Rhapsody, SoundCloud and Last.fm Scrobbling a registration with the respective provider is required. Registration can be made via the provider’s website/app or optionally via the app. The responsible authority for the collection, processing and use of the data to be entered in the registration is the respective music service provider. Please refer to the privacy policy of the respective provider:

Logging in to the app is required to use the respective music services. The account data is stored in our firmware and associated with the system ID. The account details will be used to renew the session with the appropriate music service. If you manually remove your account from the Teufel Streaming System and disable the music service, your account information will be deleted. As part of the manual and automatic reports, the log-in data can also be transmitted to us as part of the log data. We use this data only for the stated purpose. It is not transmitted to third parties.

Services used independently of the app
Once a system is set up, you can also control the Teufel Streaming devices from another third-party app. For this purpose, the Teufel Streaming system’s third-party hardware and software will be integrated, which is not under our control. The responsible authority for the collection, processing and use of personal data is the respective provider. We have no access to the data collected by the provider. If you use the Spotify Connect or Google Cast for Audio services, these providers will have access to your Teufel Streaming devices’ audio controls, such as the volume. For further information, please refer to the respective provider’s privacy policy:

To validate and authenticate existing devices for the Google Cast for Audio service, we collect your name and email address. This is how we make sure that only people sign up for the service and not bots or anything similar. These data will not be shared or used for any purpose other than validation. Data collection is therefore carried out in accordance with Art. 6 lit. b and f GDPR. The data will be deleted as soon as it is no longer necessary for the purpose of its collection.

The Google Cast for Audio functionality is realised with the help of a third party "StreamUnlimited Engineering GmbH". This organises and supports the cloud server necessary to access the Google Cast for Audio’s audio services. This third-party provider reserves the right to check the use of the licensed software for legitimacy in order to prevent illegal activities (e.g. the transfer of a copy of the licensed software to a non-licensed device). The identification of the device takes place via an individual token, the use of which you consent to for checking purposes. For monitoring purposes, each time the device is operated, the MAC address, the user" uk-toggle=""https://www.google.com/policies/technologies/ads">https://www.google.com/policies/technologies/ads; Google’s data protection statement can be found at: https://www.google.com/policies/privacy The legal basis for using the data is our legitimate interest pursuant to Article six (1, sentence 1 lit. f) GDPR. (i.e. our interest in analysing and optimising our apps and in their economically efficient operation). Users who would like to object against targeted advertising by Google marketing services can use the optional settings and opt-out methods provided by Google: http://www.google.com/ads/preferences. Users may also deactivate Google Firebase tracking under the menu item (settings/system information/analytics).
Google is certified under the Privacy-Shield treaty, which warrants a level of data protection that complies with European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).

Google Analytics via Teufel Streaming
The app also uses Google Analytics, a web analysis service provided by Google Ireland LTD, Gordon House, Barrow Street, Dublin 4, Ireland („Google“). This analysis tool is used to carry out statistical analyses of user interactions. The analysis is based on the analysis data received from Google Firebase and does not entail the collection of any additional data by Google Analytics. We use Google Analytics exclusively for the purpose of obtaining a better analysis of the data collected by Google Firebase. Google Analytics is deactivated automatically when app tracking is deactivated as described above.

E-Mail and Newsletter
If you have given your consent to this in the setup process or in the settings, we will use your e-mail address and optionally your first name and surname to keep you up-to-date on any new features relating to the products you have purchased (software updates, system extensions, system components) or to ask you about your satisfaction with the purchased products. You can object to the use of your e-mail address for the above-mentioned purposes at any time with effect for the future. To do this, either click on the unsubscribe link in the newsletter or send an informal letter by e-mail to unsubscribe@teufel.de. The processing of your data is based on Art. 6 (1) lit. a GDPR. Your data will be deleted immediately after the consent is withdrawn.

D. Your rights

In addition to the rights already described for the respective processing, you also have the following rights if the relevant legal requirements apply.

  1. Right to information
    According to Art. 15 GDPR you have the right to obtain information in particular about the purposes for which we process data, which categories of personal data are processed, who may be the recipient of this data and how long we store this data. You also have the right to request information about whether your personal information has been transferred to a third country or an international organisation and what the appropriate guarantees are for the transfer.
  2. Right to rectification
    You have a right to demand that we correct incorrect or incomplete data in our systems, Art. 16 GDPR.
  3. Right to deletion
    This right (Art. 17 GDPR) assures you of the possibility of having data stored with us deleted. We always comply with this request to the desired extent if no statutory retention periods are to be observed.
  4. Right to restriction
    You can demand that we restrict the processing of your data if: the accuracy of the data is disputed by you; the processing is unlawful, but you refuse its deletion; if we no longer need the data, but you need it for asserting, exercising or defending legal claims, or you have filed an objection to the processing in accordance with Art. 21 GDPR.
  5. Right to data portability
    According to Art. 20 GDPR, you have the right to receive selected data about you stored in a common, machine-readable data format, or to request the transfer of this data to another responsible person.
  6. Right to lodge a complaint
    You always have the right to lodge a complaint with a supervisory authority. The competent authority is the one in your usual place of residence or the authority responsible for our company’s headquarters. The responsible supervisory authority for Lautsprecher Teufel GmbH is the Berlin Commissioner for Data Protection and Freedom of Information, Friedrichstr. 219, 10969 Berlin, Tel: 030 138890,
    Fax: 030 2155050, e-mail: mailbox@datenschutz-berlin.de
  7. Right to object
    In addition to the respective objection rights described above regarding the processing of your data for advertising purposes, you have a general right to object to data processing, which we carry out based on Art. 6 (1) f) GDPR. We are then obliged to comply with your objection if you give us reasons of overriding importance.
  8. Right to withdraw consent
    You may withdraw your consent to the processing of your personal data with effect for the future at any time.

07.01.2020

Privacy policy[PDF]